Our practice aims to please our patients however it is inevitable that from time to time you may have a complaint about some aspect of our service. Dealing with these issues are very important to us. We encourage you to notify us of any complaint or issue you may have by writing to our Practice Manager at our Salamander Bay site. See our Practice Information Sheet for more info.

Our staff also appreciate any positive feedback and welcome this on our Facebook Page

Your medical record is strictly confidential. It is the policy of this practice to maintain security of personal health information under the Health Records and Information Privacy Act, 2002 and to ensure that this information is only available to relevant authorised authorities. Please be aware that your health information may be disclosed in referrals to other health care providers. Please review our full Patient Privacy Policy on our website or ask for a copy at our reception desk.

We encourage you to book online where possible and consent to SMS services as this helps reduce the burden on our very busy call centre and admin staff. Bay Medical Group service over 18,000 patients in Port Stephens. This means a lot of phone calls and administration and using technology that streamline or reduce the administration is a great help to us..

We are committed to the Tomaree Community by promoting health, wellbeing and disease prevention to all patients. We do not discriminate in the provision of excellent care and aim to treat all patients with dignity and respect.